Client Services Division (CSD)

Division Director: Joe Martin
Deputy Director: Elan Ey
Acting Deputy Director: Bonnie Snyder
Associate Director: Mike D'Andrea
 

Areas of Responsibility:

  • Core HR advice, operational functions and services (in the areas of strategic recruitment, staffing, delegated examining, position classification, and Commissioned Corps) to NIH employees
  • Serves as the first and primary point of contact for IC managers, supervisors, and employees in the delivery of HR operational services
  • Interfaces with staff of the other OHR Divisions to provide for a full range of HR operational services to the ICs.

Structure:

The Operations Branches of the CSD are comprised of 10 Branches (A through J) and 4 ancillary units – Classification and Position Management, Delegated Examining, Commissioned Corps Personnel, and Administrative Management.

The Operations Branches are the first point of contact for IC program managers and employees on issues of:

  • Recruitment and Placement
  • Pay Setting
  • Position Classification
  • Position Management
  • Compensation

The Internal Operations Oversight Branch (IOOB) provides core HR advice (as described above) to NIH employees; manages an extensive recruitment and outreach program to diverse talent specifically targeting veterans and individuals with disabilities; brands NIH and recruits for passive candidates through social media, career events, and partnering with colleges and universities; responds to oversight requests and develops internal standard operating procedures; provides quality and consistent reviews of requested special incentive awards; assesses the efficiency and effectiveness of CSD services; provides internal support to all CSD operations.  Units within IOOB include Global Recruitment, Corporate Recruitment, Delegated Examining and Classification.

CSD Branches
Branch Branch Chief IC Service
Branch A Jody Young NCI
Branch B Erin Bandak OD
Branch C Ed Langford ORS/ORF, OHR
Branch D Tammy McClure NIAID
Branch E Steven McLeod CC, NINR
Branch F Maryann Postorino NIEHS, NIAAA, NIDA, NHGRI
Branch G Christine Centeno NIDDK, NINDS, CIT, NCCIH, CSR, OD-OCIO
Branch H Melissa Smith NICHD, FIC, NIBIB, NIDCD
Branch I Zenny Cammas NIDCR, NEI, NIA, NIAMS, NIMH
Branch J Laura Stanek NCATS, NHLBI, NIGMS, NIMHD, NLM
IOOB/Analytics and Solutions Unit (ASU) Brendan Gaughan All
IOOB/Delegated Examining Unit (DEU) Katie Rusert All
IOOB/Final Authorizer Unit (FAU) Diane Sullivan All
IOOB/Global Recruitment Unit (GRU) Sharlis Anthony All
IOOB/Classification Unit Scott Sigley All
IOOB/Corporate Recruitment Unit Mitzi Kosciulek All
IOOB/Commissioned Corps Tiffany Edmonds All
What was the best thing about this page?
What was the worst thing about this page?
Do not include personally identifiable information (PII). Please review our privacy policy.

Can we make this page better?

Let us know if you can't find the information you need, have a suggestion for improving this page, or found an error.

If your question requires an immediate response, please use the Contact Us form.

Do not include personally identifiable information (PII). Please review our privacy policy.