The HR Systems Support (HRSS) helpdesk assists with troubleshooting HR systems issues and manages access requests.
Our hours are 8:00 a.m. to 4:30 p.m. (EST) Monday through Friday. We are closed on all Federal holidays.
When submitting a ticket, you can expect:
- A response from a team member within 4 hours, but most responses occur in less than an hour
- An update on your issue throughout the process
We handle two types of tickets:
- Support tickets, also known as HRSS tickets. This includes assistance with HR Systems, such as online training issues in LMS or unlocking your EHCM account.
To submit a ticket, visit our webform and click “Get help with an HR System.” Please note your pop up blocker must be off in order for the form to appear.
- Access tickets, also known as HRSA tickets. This includes requesting new access to an HR system or to have your current access modified or removed. For additional information, refer to our Requests HR Systems Access page.
To submit a ticket, visit our webform and click “Get access to an HR System.” Please note your pop up blocker must be off in order for the form to appear.
Please note: We do not manage general IT issues such a shared drive access, printer assistance, software installation, etc. Please contact the NIH IT Service desk.
Additional Assistance? Email: HRSystemsSupport@nih.gov
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