HR Systems

The HR Systems Support (HRSS) helpdesk assists with troubleshooting HR systems issues and manages access requests.

Support hours

8:00 a.m. to 4:30 p.m. (EST) Monday through Friday. We are closed on all Federal holidays.

How to request assistance

  1. Visit our support ticket webform
  2. Select your ticket type from one of the following
    • “Get help with an HR System"
      This is known as an HRSS ticket. Use this to request assistance with HR Systems, such as online training issues in LMS or unlocking your EHCM account.
    • “Get access to an HR System"
      Also known as a HRSA ticket, this includes requesting new access to an HR system or to have your current access modified or removed. For additional information, refer to our Requests HR Systems Access page.

Please note

  • Your pop-up blocker must be off in order for the support form to appear
  • We don't manage general IT issues such as shared drive access, printer assistance, or software installation. Please contact the NIH IT Service desk.

What to expect

  • A response from a team member within 4 hours, but most responses occur in less than an hour
  • An update on your issue throughout the process


Please email us at

Did we do an excellent job resolving your issue? Do we need to make some improvements? Complete our Customer Satisfaction Survey!

System logins