FAQ: HR Systems Support

  • Q: How can I view documents in my eOPF that will not open?

    A: 

    Make sure you are only using Internet Explorer as Chrome is no longer compatible with the recent eOPF update. Furthermore, please make sure your pop-up blocker is turned OFF. You can check this by:

    1. Click the Settings icon in the top right corner of the browser
    2. Click Internet Options
    3. Go to the Privacy Tab
    4. Make sure the pop up blocker box is NOT checked
    5. If issues still persist, please go to the HR Requests Page, and select 'Get Help With An HR System' to contact the HR Systems Support Team.
  • Q: How can I access my eOPF after transferring to a different government agency?

    A: 

    Please allow approximately 2-4 pay periods from your date of transfer to view your eOPF. If it has been more than 4 pay periods since your date of transfer and you are still unable to view your eOPF, please go to the HR Requests Page, and select 'Get Help With An HR System' to contact the HR Systems Support Team.

  • Q: As a manager, how can I make changes to information in LMS when attempting to approve training courses?

    A: 

    In order to correct information in LMS, your AO must first update this user’s NED profile. Once the information is corrected in NED, it will be automatically update in the LMS system overnight. If you need to approve a training immediately or have other issues, please go to the HR Requests Page, and select 'Get Help With An HR System' to contact the HR Systems Support Team.

  • Q: How can I edit information in my employee’s LMS training course request? (For manager’s only)

    A: 

    In order to correct information in LMS, your AO must first update this user’s NED profile. Once the information is corrected in NED, it will be automatically update in the LMS system overnight. If you need to approve a training immediately or have other issues, please go to the HR Requests Page, and select 'Get Help With An HR System' to contact the HR Systems Support Team.

  • Q: How do I find my Employee ID#?

    A: 

    You can locate your 8 digit employee ID# in LMS (your employee ID is not your NIH Badge ID).

    1. Log into the https://lms.learning.hhs.gov/Saba/Web/Main HHS Learning Portal (LMS).
    2. Click on your name in the blue menu bar.
    3. Your “Username” which is your “Employee ID Number” will be listed under the “Professional Profile Information” heading.

    If you have questions, please go to the HR Requests Page, and select 'Get Help With An HR System' to contact the HR Systems Support Team.

  • Q: How do I find my HR CARDS user ID and Password?

    A: 

    HR CARDS username and password are the same as the NIH username and password. In order to retrieve or reset a password, users must go through the NIH Helpdesk or go to the self-service password management portal (https://iforgotmypassword.nih.gov/) and choose the option that applies to you.

  • Q: How do I find Position Descriptions (PDs) in HR CARDS?

    A: 

    Using HR CARDS, search for Position Descriptions (PDs) and their accompanying classification and recruitment documents by entering keywords related to a position’s official title in the Keyword Search field:

    To complete a keyword search:
    1. Enter keywords related to a position’s title, if using two words use comma between words
    2. Click Submit
    3. Search results will appear
    4. Click Clear Search Criteria to start a new Keyword Search

  • Q: How can I view a document in my eOPF that does not open when I click it?

    A: 

    Make sure you are only using Internet Explorer as Chrome is no longer compatible with the recent eOPF update. Furthermore, please make sure your pop-up blocker is turned OFF. You can check this by:

    1. Click the Settings icon in the top right corner of the browser
    2. Click Internet Options
    3. Go to the Privacy Tab
    4. Make sure the pop up blocker box is NOT checked
    5. If issues still persist, please go to the HR Requests Page, and select 'Get Help With An HR System' to contact the HR Systems Support Team.
  • Q: Is the NIH-2833 form still required? 

    A: 

    No, ICs do not have to submit the NIH-2833 Nomination Form when using the Awards Web Form.  However, ICs may add attachment(s) in the Confirmation section when they submit awards if they wish.  

  • Q: How do I access the Awards Web Form to submit awards?

    A: 

    The Awards Web Form is accessed via the HR Request page. From the HR Request page click on the "Submit An Award Nomination" tile. 

  • Q: Can a monetary award and a time-off award be submitted in one web form request?

    A: 

    No, ICs will have to submit two award requests using the Web Form. These are considered two separate actions, even if it is for the same event.

  • Q: If an employee departs NIH, can the IC Web Form still be used to submit an award?

    A: 

    No, if an employee has left NIH you will not be able to submit an award for that employee through the IC Web Form. If you would like to submit an award for a departed employee, work with your Servicing CSD Branch directly.

  • Q: How can I add attachments?

    A: 

    After submitting an award, the IC requester may add attachments (e.g. Justification, NIH 2833 form, etc.) to be included with their award submission to HR from the Confirmation section.

    Note: Documents of any type (Word, Excel, PowerPoint, PDF, etc.) can be attached. There is no size limit for attached files however, it is recommended that the total size of all files you attach be under 50MB (most commonly attached documents tend to be less than 1MB).

  • Q: If an employee departs from my IC but transfers to another IC, can I submit an award for that employee?

    A: 

    Absolutely! The nominating IC can nominate and submit awards for employees outside of their IC using the Web Form.

  • Q: Can I submit awards over $10,000 using the Awards Web Form?

    A: 

    No, any non-ratings-based award valued at $10,000+ will be tracked outside of the POP Awards Process, typically using either Special Pay and/or Senior Level Pay.

  • Q: Are signatures required to enter awards?

    A: 

    You do not need signatures in the Awards Web Form. By the time you are ready to enter the award nomination request using the web form, the award approval is complete and ready for OHR submission.

  • Q: Can auto-emails be turned off and on?

    A: 

    Notification emails go out to the IC Submitter, Initiating Official, Employee Supervisor, and Employee Timekeeper. The system is unable to turn off email notifications for certain individuals if they fall into any of the above categories. We are unable to add additional recipients to emails. We would encourage IC staff who wish to be aware (and have approval from their EO or EO’s Designee) of the status of award actions to sign up to receive the award-related reports in WiTS via report subscription.

  • Q: What do you mean by “non-ratings-based awards?”

    A: 

    Non-ratings-based awards include monetary and non-monetary awards (Time Off and/or Cash) which are not linked to employee PMAP ratings, such as Special Act Awards. Currently, POP does not include QSIs.

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