HR Systems, Analytics, and Information Division (HR SAID)


Phil Day, Division Director
Chris Dedobbelaere, Deputy Director

Areas of responsibility

  • Serves as advisor to NIH leadership on HR systems solutions for NIH business needs;
  • Provides project management for enterprise HR systems and functional aspects of OHR public and internal web sites and web presence;
  • Provides systems training and support services for NIH customers;
  • Analyzes HR metrics/benchmarks, internal OHR business practices, processes, and programs;
  • Supports business standardization efforts for OHR;
  • Serves as business owners for NIH HR systems including responsibility for systems risk management;
  • Provides a channel for OHR technical and customer relations personnel who seek guidance on IT challenges; and
  • Serves as NIH advocates for HR systems to ensure they meet NIH business and process needs.


HR SAID includes four branches and the Office of the Director:

HR SAID Office of the Director

  • Provides leadership and direction for all the programs within the division including project management guidance and oversight, customer relationship management, internal operations, administrative support, knowledge management, communications and change management.
  • Director provides general oversight of the Division as well as relations with OHR and NIH.
  • Deputy Director oversees IOB, WIMB, WLSB and WAPOTB.

Internal Operations Branch (IOB)

Laurie McClintock, Branch Chief

  • Provides internal policy and procedural oversight and support, and develops strategies to optimize daily operations, which includes on-boarding, off-boarding, orientation, contingency planning, furlough preparation, organizational development, Business Process Mapping (BPM), and special projects;
  • Works with leadership to formulate strategic and operational objectives to improve initiatives within the Division which include developing Performance Management Appraisal Program (PMAP) objectives, training, awards, Federal Employment Viewpoint Survey (FEVS), BPM, relationship development and workforce planning;
  • Conducts assessments to improve operational management, processes and set standards which includes the Service Catalog, identifying our core processes services; and
  • Ensures all administrative operations and expenditures are carried out in an appropriate and cost-effective manner which includes monitoring internal purchases, training, travel, etc.

Web and Information Management Branch (WIMB)

Kim Steadman, Branch Chief

  • Provides technical and functional services for the OHR web presence, including OHR's primary internet and intranet websites;
  • Leads OHR’s web governance structure to align with NIH and OHR strategies and objectives;
  • Provides web support services and guidance to HR program areas; 
  • Designs and delivers self-service HR content to be available and distributed on the web with the best experience for our customers; and
  • Collaborates and guides OHR customers to develop, refine, and execute web content plans and strategy that drive accessibility, strong user experience (UX), and meet their business objectives

Digital Applications Section (DAS)

  • Develops, implements, and maintains a secure and accessible internet and intranet web infrastructure for OHR; ensures compliance with all relevant federal web standards, policies, guidelines, and security requirements;
  • Designs, develops, and manages the software applications that support OHR web communications;
  • Creates web-based applications by providing design and development expertise to technical solutions that meet customer requirements; and
  • Analyzes, restructures, and improves existing OHR processes through automation aimed to increase efficiencies by providing a new method for performing tasks to improve the business.

Web Content & Communications Section (WCCS)

  • Creates and distributes clear, compelling, consistent, accurate, and accessible content for the OHR web presence;
  • Establishes content standards that ensures the tone and voice are appropriate for the organization's brand and mission;
  • Ensures OHR web content is presented in an effective and engaging way to the appropriate audiences;
  • Establishes standards, policies, guidelines, and content strategies for digital communications for the OHR web presence; 
  • Identifies, implements, and refines OHR’s website architecture to meet the customer’s experience;
  • Provides guidance, assistance, and training to OHR web subject matter experts; and
  • Measures the effectiveness of web communications efforts by collecting, analyzing, and reporting web metrics.

Workforce Analytics and Process Optimization Technologies Branch (WAPOTB)

Terrye Verge, Branch Chief

  • Generates and supports solutions which help the NIH OHR and NIH refine, improve, and standardize business processes and use workforce data to make better business decisions.​
  • The Workforce Analytics Technologies Section (WATS) provides support for HR data reporting including data extraction, validation, interpretation, consultation, and presentation from multiple data sources to facilitate data-driven decision making. The Section manages the People Insights (PI) Program, which provides a suite of tools for data visualization, data analysis and data discovery, assists OHR customers with the OHR’s Survey tool which collects data and information directly from target populations, and partners with WIMB to manage the Performance Awards Reporting System (PARS), which automates the submission and review of performance ratings and awards.
  • The Process Optimization Technologies Section (POTS) provides process automation services including workflow technology and data integrations to establish and reinforce optimized processes and leverage data from external sources to ensure data and process integrity. The Section builds, maintains, and supports the Workflow information Tracking System (WiTS), which tracks, monitors, and reports on HR activities via automated business processes, and the Robotic Process Automation (RPA) program, which uses software robots to emulate human interactions to perform repetitive and tedious tasks and facilitate connections between disjointed systems.​

Workforce Lifecycle Systems Branch (WLSB)

Carrol Stewman, Branch Chief

  • Delivers operational support and provides oversight to critical HR systems. WLSB staff work together with HHS, OPM, NIH, OHR, OCIO offices, and system vendors on enterprise-wide HR information technologies (HRIT) and serve as NIH advocates for these systems. 
  • The Talent Management and HR Systems Support Section (TMHRSS), consists of two teams. Talent Management Team works with OPM, NIH administrative communities and OHR partners to provide project management, support product improvement, and training for HRIT systems and tools used for: recruiting, evaluating, assessing, certifying, selecting, hiring, and onboarding the unique talents that support the NIH mission. They assist in the design of system workflow automations and contribute to projects that support select groups like the Special Government Employees (SGEs) and Title 42. The HR Systems Support (HRSS) Team provides technical customer support to the NIH workforce HR systems that are used within NIH, HHS, or across the Federal Government.
  • The Core Systems Section (CS) works with CIT, NIH administrative communities and OHR partners to provide project management, product improvement, and training for Enterprise HRIT systems and tools used to: 
    • house and manage essential employee information such as: employee’s personnel information (hire, compensation, benefits, retirement, awards, performance), employee’s time, attendance and leave donation
    • provide support and expertise on the NIH’s unique timekeeping needs
    • provide self-service tools for employees to access their personnel records including benefits and compensation
    • manage and track all NIH staff (FTEs and non-FTEs) learning, mandatory and online trainings and support integration with NIH training organizations