Client Services Division (CSD)

Leadership

Joe Martin, Division Director
Elan Ey, Deputy Director
Bonnie Snyder, Deputy Director
Mike D'Andrea, Associate Director

Areas of responsibility

  • Core HR advice, operational functions and services (in the areas of strategic recruitment, staffing, delegated examining, position classification, and Commissioned Corps) to NIH employees
  • Serves as the first and primary point of contact for IC managers, supervisors, and employees in the delivery of HR operational services
  • Interfaces with staff of the other OHR Divisions to provide for a full range of HR operational services to the ICs.

Structure

CSD is comprised of ten Operations Branches and seven Internal Operations Oversight Branches:

Operations Branches

The Operations Branches are the first point of contact for IC program managers and employees on the following issues:

  • Recruitment and Placement
  • Pay Setting
  • Position Classification
  • Position Management
  • Compensation
CSD Operations Branches
Branch Branch Chief IC Service
A Jody Young NCI
B Erin Bandak OD
C Ed Langford ORS/ORF, OHR
D Tammy McClure NIAID
E Steven McLeod CC, NINR
F Maryann Postorino NIEHS, NIAAA, NIDA, NHGRI
G Christine Hatley NIDDK, NINDS, CIT, NCCIH, CSR, OD-OCIO
H Melissa Smith NICHD, FIC, NIBIB, NIDCD
I Kevin Fletcher-Velasco NIDCR, NEI, NIA, NIAMS, NIMH
J Laura Stanek NCATS, NHLBI, NIGMS, NIMHD, NLM

Internal Operations Oversight Branch (IOOB)

The IOOB provides core HR advice to NIH employees:

  • Manages an extensive recruitment and outreach program to diverse talent specifically targeting veterans and individuals with disabilities
  • Brands NIH and recruits for passive candidates through social media, career events, and partnering with colleges and universities
  • Responds to oversight requests and develops internal standard operating procedures
  • Provides quality and consistent reviews of requested special incentive awards
  • Assesses the efficiency and effectiveness of CSD services
  • Provides internal support to all CSD operations. 
CSD Internal Operations Oversight Branches
Branch Branch Chief
Analytics and Solutions Unit (ASU) Brendan Gaughan
Delegated Examining Unit (DEU) Katie Rusert
Final Authorizer Unit (FAU) Diane Sullivan
Global Recruitment Unit (GRU) Saimantha Kinsella
Classification Unit Cristin Babb
Corporate Recruitment Unit (CRU) Kyle Hartwig
Commissioned Corps Tiffany Edmonds