Overview
Customer representative groups are vitally important to the design, maintenance, and support of any system. These groups give the project team valuable insight into the needs and habits of the system’s users, which helps determine the need for/feasibility of possible modifications as well as any need for additional training and/or enhanced user support. To assist in this process, HR SAID’s WiTS Team works in collaboration with the WiTS Strategy Council (WiSC).
Members of the WiSC serve as liaisons between their Branches/Units and the WiTS Project Team, providing their organizations with updates on system activities and soliciting feedback. They also manage access to WiTS and other HR systems for staff in their organizations. WiSC members work closely with the WiTS Project Team in the development of workflows, reports and dashboards. They take an active role in development work (conducting research on OPM/HHS/NIH procedures and policy when needed for system development decisions, testing new/enhanced workflows, reports and dashboards before they are released, etc.). The group also provides input on recommendations to OHR management in determining HR policy related to the use of WiTS.
The voice of the WiTS User Community
WiSC members assist with determining how WiTS will be built and used by:
- Communicating pain points
- Suggesting/reviewing proposed enhancements
- Assisting in design decisions
- Performing User Acceptance Testing
- Communicating need for additional training and/or enhanced user support
The voice of the WiTS Project Team
WiSC members help disseminate information about WiTS by providing their organizations with:
- System updates
- Planned changes and enhancements
- Tips/tricks
- General troubleshooting
- HR systems access management
Choosing the right WiSC member to represent your organization:
- Should use WiTS on a regular and recurring basis
- Should have sufficient experience in HR and in their Branch/Unit/Division to contribute to development and user support efforts in a meaningful way
- Should be open to the opportunity to stretch outside of their regular job duties and be comfortable with ‘systems’
Roles / Responsibilities
- Manage new user access/modifications to access for all HR systems via WiTS HRSA tickets
- Serve as facilitator to ensure WiTS actions are completed, cancelled or reassigned and forwarded before they submit a Delete Access HRSA request
- Serve as advocates for WiTS
- Assist the WiTS Project Team by taking an active role in development work (for example, conducting research on OPM/HHS/NIH procedures and policy when needed for development decisions; perform User Acceptance Testing (UAT) activities for new/enhanced workflows and reports as needed
- Assist in the determination of system usage policies; provide recommendations to OHR management in determining HR policy/procedures related to system usage
- Serve as liaisons between their respective organizations and the WiTS Team, providing their organizations with updates and soliciting feedback
- Serve as the first point of contact for most WiTS users in resolving general problems
Meeting schedule
The group meets on a quarterly basis