To say the NIHTrainingCenter@nih.gov mailbox and main number (301) 496-6211 are popular is an understatement.  We answer many inquiries and respond to phone calls on a daily basis. Here are a few of the most Frequently Asked Questions (FAQs).

Q - How do I know if I am registered for an NIHTC class? 
A - Log into the Learning Management System (LMS) http://ams.hhs.gov. Look at the left-hand panel. The option to select is Learning. If the class appears, you are registered.
If you do not see your class, look at the top of the window and choose the Message Center (Envelope icon). Click on the Search button. You will see a list of status updates for you. There should be a message regarding your registration.
If you continue to experience issues, contact us at 301-496-6211.

Q - Why am I automatically placed on a “waiting list” for the class I registered for?
A - The NIHTC student registration process automatically moves all students to a “waiting list” until your registration is approved by your manager and final approver. If you are approved to attend class and a seat in the class is available, you will receive an email confirmation. Watch the video to learn more.

Q - I’m an NIH employee but considered an “external learner” in the Learning Management System (LMS). How do I register to attend an NIHTC class?  
A - There are several NIH employees that identify as “external learners.” These include NIH employees that do not have an HHS Personal Identity Verification (PIV) card. If you are having trouble registering for an NIHTC class, first speak with your Administrative Officer (AO). Your AO should contact the NIHTC at 301-496-6211 or NIHTrainingCenter@nih.gov for assistance.

Check out our other Frequently Asked Questions