Frequently Asked Questions
Q: I’m scheduled to attend training. Will the NIH Training Center still conduct classes given the current situation?
A: Yes! The NIH Training Center is pleased to conduct classes virtually. If you have any questions about a class you are enrolled in, please contact the Training Center at 301-496-6211 or NIHTrainingCenter@nih.gov.
Q: Will my training completion certificate be automatically uploaded into the Federal Acquisition Institute Training Application System (CSOD)?A: No, unfortunately the HHS Learning Management System (LMS) is not connected to FAI’s CSOD. The LMS is internal to HHS and CSOD is a government-wide system. Please contact the FAI Help Desk for more guidance on how to upload your training certificate: 703-752-9604 or FAI.
Q: How do I check to see if I'm registered for a class?
A: http://ams.hhs.gov. Look at the left-hand panel. The option to select is Learning. If the class appears, you are registered.
If you do not see your class, look at the top of the window and choose the Message Center (Envelope icon). Click on the Search button. You will see a list of status updates for you. There should be a message regarding your registration.
If you are still experiencing issues, feel free to contact us at 301-496-6211.
Q: I signed up for a class scheduled on a Friday before a Monday holiday. Will the class end early?
A: Generally, NIH Training Center classes are conducted for eight (8) hours with an hour for lunch. As it’s important that you receive the necessary content, please plan on a full day of instruction. If a class date is not optimal for you, note that the NIHTC offers multiple dates throughout the fiscal year for our classes.
Q: Can contractors and NIH fellows take virtual classes at the NIH Training Center?
A: Yes, they can. Their IC must approve their request and the associated fees for participating.
Q: How do I know which mandatory training courses I should take?
A: All mandatory training information can be viewed on our NIH Mandatory Training Inventory page.
Q: How do I access Skillsoft in the LMS?
A: Locate the Catalog Search portlet on the LMS homepage. In the lower right corner, select the “Category” link. Scroll down to 3-Online Training and select Skillsoft Online to view the courses.
Q: What is the process of obtaining a coach through the NIH Training Center?
A: Coaching is available for NIH staff at all levels. See information about the NIH Training Center’s Coaching Services.
Q: Where is my certificate from the class I just attended?
A: Course completion certifications from the NIH Training Center are in your LMS Account under Learning in Completed Learning. Here are some helpful guides to get you through LMS. If you have any technical difficulties with access, please see the LMS Helpdesk.
Q: Our IC wants a class for just our employees at our location. What do I do to make this happen?
A: Great! The NIH Training Center offers training to ICs at their locations. This is called Customized Training. We can provide you with all the pertinent information discuss what training best fits your needs. Contact the NIH Training Center to arrange a consultation with one of our Program Managers at 301-496-6211 or send an email.
Q: Will my training completion certificate be automatically uploaded into the Federal Acquisition Institute Training Application System (CSOD)?
A: No, unfortunately the HHS Learning Management System (LMS) is not connected to FAI’s CSOD. The LMS is internal to HHS and CSOD is a government-wide system. Please contact the FAI Help Desk for more guidance on how to upload your training certificate: 703-752-9604 or FAI.
Q: I’m an employee at HHS. Can I take an NIH training class?
A: Most students from outside NIH are ineligible to enroll in our classes. Currently we have external agreements with HHS/OASH and with HHS/AHRQ. If you work for one of those HHS components, you are eligible to enroll in our training, but must first go through your designated POC. For more information, contact Kimberly.Doherty@nih.gov
Q: I took the Basic ITAS class. What class should I take next?
A: After taking Basic ITAS you should gain a minimum of two months of recent timekeeping experience and then register for the Advanced ITAS class.
Q: I received a notification stating I’m on a wait list for a class I am taking. What does that mean?
A: This means you are pending approval by your direct supervisor and your Servicing Administrative Officer (AO). View the email notification that you received from the Learning Management System. Once your request has been fully approved and a valid Common Accounting Number (CAN) has been entered, then you are eligible to be moved to the roster. This will occur if a seat is available at the top of the NEXT hour. If there are no seats remaining, your status will remain as waitlisted until a seat is available. For more information, see the NIHTC Registration Process video.
Q: I’m having trouble accessing the DDM Seminar Series Website?
A: Please access the website using VPN as seminars are solely for NIH staff.
Q: Can I nominate a speaker if I am a contractor at NIH?
A: We welcome nominations from all NIH staff. Please remember that nominees should be dynamic, experienced public speakers from business, academic, non-profit, or government sectors.
Q: How are DDM Seminar Series speakers selected?
A: Speakers are all nominated by staff with final recommendations made to Dr. Alfred Johnson, NIH’s Deputy Director for Management. There is a committee comprised of senior administrative leaders that review all nominations. Strong consideration is given to those speakers that offer the NIH community an interesting perspective on a specific leadership or management issue or challenge. Cost and availability are always considered when selecting speakers.
Q: What can I do if I am unavailable to attend the live DDM Seminar?
A: All DDM seminars are videocast live and most are archived for future viewing.
Q: Can I receive Continuous Learning Points (CLPs) for attending a DDM Seminar?
A: All participating staff who register for either the live or archived DDM Seminar will receive 1.5 hours of supervisory refresher credits per event. In addition, participants can submit the session into the acquisitions online system to receive 1.5 CLPs for FAC-COR, FAC-C and FAC-PPM re-certifications.
Q: Can I take the Retirement Refresher class even if I have not attended the FERS or CSRS Pre-Retirement classes?
A: That’s a great question! It’s recommended that you attend one of the three-day Pre-Retirement classes prior to attending the Refresher.