Frequently Asked Questions
Q: I’m scheduled to attend training. Will the NIH Training Center still conduct classes given the current situation?
A: Yes! The NIH Training Center is pleased to conduct classes via WebEx. The Training Center Team is sending students emails with WebEx instructions. If you have any questions about a class you are enrolled in, please contact the Training Center at 301-496-6211 or NIHTrainingCenter@nih.gov.
Q: How do I check to see if I'm registered for a class?
A: http://ams.hhs.gov. Look at the left-hand panel. The option to select is Learning. If the class appears, you are registered.
If you do not see your class, look at the top of the window and choose the Message Center (Envelope icon). Click on the Search button. You will see a list of status updates for you. There should be a message regarding your registration.
If you are still experiencing issues, feel free to contact us at 301-496-6211.
Q: I signed up for a class scheduled on a Friday before a Monday holiday. Will the class end early?
A: Generally, NIH Training Center classes are conducted for eight (8) hours with an hour for lunch. As it’s important that you receive the necessary content, please plan on a full day of instruction. If a class date is not optimal for you, note that the NIHTC offers multiple dates throughout the fiscal year for our classes.
Q: Can contractors and NIH fellows take training at the NIH Training Center?
A: Yes, they can. Their IC must approve their request and the associated fees for participating.
Q: Will the NIH Training Center still have a location on the NIH main campus?
A: Yes, in addition to the White Flint location, training will continue at the NIH Building 45, Natcher on the main campus.
Q: I see the NIH Training Center offers lots of open-enrollment courses. Can I arrange any of these classes exclusively for my team?
A: We do offer a wide variety of courses and yes, all can be offered to you, on-site at your location, for your team! Simply email us at NIHTrainingCenter@nih.gov and let us know which class is of interest to you. We’d be happy to provide you with a discounted group rate, which is more cost-effective than the per-person tuition in most cases. For a full list of classes available, visit the Course Catalog. If you don’t see what you are looking for on this list, we can work with you on a customized training solution for your team. Visit: Group Training.
Q: How do I know which mandatory training courses I should take?
A: All mandatory training information can be viewed on our NIH Mandatory Training Inventory page.
Q: Can I register for FY19 classes now?
A: Yes, the FY19 classes are posted and accepting registration. To view our upcoming classes go to our course catalog page.
Q: I'm taking a class at Rockledge. Do I need a parking permit?
A: Yes, all non-tenants of Rockledge 1 either need to have a NIH hang tag or a daily parking permit.
Q: What happens when there is inclement weather? Will my class be cancelled?
A: The NIH Training Center is focused on the safety of our students. For information on classes visit our Government Closure or Delay page.
Q: How do I access Skillsoft in the LMS?
A: Locate the Catalog Search portlet on the LMS homepage. In the lower right corner, select the “Category” link. Scroll down to 3-Online Training and select Skillsoft Online to view the courses.
Q: What is the process of obtaining a coach through the NIH Training Center?
A: Coaching is available for NIH staff at all levels. See information about the NIH Training Center’s Coaching Services.
Q: Will my training completion certificate be automatically uploaded into the Federal Acquisition Institute Training Application System (FAITAS)?
A: No, unfortunately the HHS Learning Management System (LMS) is not connected to FAITAS. The LMS is internal to HHS and FAITAS is a government-wide system. Please contact the FAITAS Help Desk for more guidance on how to upload your training certificate: 703-752-9604 or www.fai.gov.
Q: Where is my certificate from the class I just attended?
A: Course completion certifications from the NIH Training Center are in your LMS Account under Learning in Completed Learning. Here are some helpful guides to get you through LMS. If you have any technical difficulties with access, please see the LMS Helpdesk.
Q: Our IC wants a class for just our employees at our location. What do I do to make this happen?
A: Great! The NIH Training Center offers training to ICs at their locations. This is called Customized Training. We can provide you with all the pertinent information discuss what training best fits your needs. Contact the NIH Training Center to arrange a consultation with one of our Program Managers at 301-496-6211 or send an email.
Q: What do I do if it is snowing on the day of my class?
A: Our class policy follows the NIH Operating Status per OPM's guidance. Please monitor the class status on the NIH Training Center Closure or Delay Page.