Frequently Asked Questions

  • Q: What competency based tools has NIH developed?


    NIH has developed competency models in some of the most common roles performed across ICs. These roles consist of competencies that fall within the following areas: non-technical, technical, leadership & management, and executive level proficiencies.

    Non-technical competencies represent the sets of knowledge, skills, abilities, and behaviors that apply to all NIH employees. Technical competencies are occupation-related competencies that apply to all employees within a specific business area. The leadership & management competencies apply to all employees with supervisory responsibilities in administrative occupations. The executive level proficiencies are based on OPM’S Executive Core Qualifications for the Senior Executive Service (SES). 

    The suggested competency models provide guidance on the expected performance needed by NIH employees in different occupational areas.

  • Q: How do I use the competency behavioral-based interview guides?


    The interview guide serves as a tool that supervisors can use to understand if and how interviewees have demonstrated key behaviors associated with particular competencies. Past performance may be a good predictor of future performance in a similar situation.

    Most interview guides include a number of questions related to each competency. Interviewers may choose questions they think are appropriate for the candidate, job or organization.

  • Q: Does an employee have to recertify their medical certification?


    Your leave approving official may require subsequent medical recertification on a periodic basis, but not more than once every 30 calendar days. If your health care provider has specified on the medical certification a minimum duration of the period of incapacity, NIH may not request recertification until that period has passed.

  • Q: Where can I obtain a copy of my W-2?


    You can view and print your W-2 in myPay.  A copy will also be mailed to your home address of record.  There is a function in myPay to turn off the mailed copy if you do not desire to receive a mailed copy.  

  • Q: How can I verify if my home address is correct?


    You can verify the accuracy of your home address by accessing myPay and selecting “Correspondence Address.”  If your address is incorrect, make the change and select “Save.”

  • Q: Who can expect a W-2?


    You will receive a W-2 if you are a Federal employee employed by the National Institutes of Health (NIH). 

    If you are not a Federal employee employed by NIH (such as an IRTA, Visiting Fellow,  or Special Volunteer) you will receive a 1099, 1099G, or 1042S. These documents must be obtained from the Office of Financial Management (OFM).  

    For 1099s, contact OFM’s Customer Service number at 301-496-6088.

    For 1099G or 1042S, you may call 301-496-5635.

  • Q: Where can I obtain a copy of a prior year’s W-2?


    You can view and print a prior year’s W-2 in myPay. If you are separated and no longer have access to myPay, you may submit a Request for Duplicate, Corrected or Prior Year W-2, Wage and Tax Statement Form to the Benefits and Payroll Liaison Branch located in Building 31, Room B3C23. You must indicate on the form whether you want a duplicate W-2 from HHS (prior to pay period 10/2005) or DFAS or both. Your request will then be forwarded to HHS for processing. Please make sure that the current address and the address to which the W-2 should be sent is correct on the form.

  • Q: How can I get a corrected W-2?


    If your W-2 is incorrect, you may submit a Request for Duplicate, Corrected or Prior Year W-2, Wage and Tax Statement Form to the Benefits and Payroll Liaison Branch located in Building 31, room B3C23.  You must supply a legitimate justification for the correction.  Your request will then be forwarded to HHS for processing. Please make sure that the current address and the address to which the W-2 should be sent is accurate on the form.

  • Q: How Can I Get In Touch With My Benefits Contact?


    Your contact in the Benefits and Payroll Liaison Branch will be able to help you with a variety of issues pertaining to the health and life insurance programs, designating beneficiaries, the Thrift Savings Plan (TSP), calculating your retirement annuity estimate, working with you to pay a redeposit for prior civilian service if you previously withdrew your retirement funds, paying a deposit for prior civilian or military service for which retirement deductions were not withheld, etc. To find your benefits contact, review our list of contacts. In addition, the Retirement & Employee Benefits Branch (REBB) website has an abundance of information regarding your Federal benefits. Don’t forget to check out the Benefits FAQs.

    Human resource topics not related to your benefits are normally handled by your Client Services Division HR Representative.

  • Q: Why Do I Need A myPay Login and Password?


    It is very important to have access to your myPay account so that you can view your Leave and Earnings Statement (LES) each pay day to verify that the correct deductions are being withheld and that your leave balances on your LES match the balances in ITAS. You must also use myPay to make changes to your home address, TSP contributions, direct deposit of pay, allotments, Federal tax withholdings, and Open Season health benefits elections. Additionally, some state tax withholdings must be made via myPay. If you move to or from Maryland, you must complete a state tax form for your new state and submit it to the Final Authorizers Unit (2115 East Jefferson/Rm 2A-211) for processing. However, for movement between other states and/or the District, you must use myPay.

    To access the system, you will need your Login and Password. If you have forgotten your Login or Password, click the "Forgot Your Login ID?" or "Forgot or Need a Password?" link on the left side of the myPay screen. Using this method, your Password can be e-mailed to you if you pre-registered your e-mail address, or it can be mailed to your current home address of record within 7 to 10 business days.

    A second option for requesting a Password is to send a fax to 216-367-3549. You will need to include in your request your name, SSN, a daytime phone number, a copy of your NIH ID Card, and you must sign the fax. Upon receiving your fax, the Defense Finance & Accounting Service (DFAS) will reset your Password using a temporary Password. Your temporary Password will be 8 numbers, the last 4 numbers of your SSN twice. You will not receive a notice from DFAS that your Password has been reset. Simply wait at least two business days before logging into myPay to use your temporary Password. Upon logging in, you will be prompted to reset your Password. Information pertaining to establishing an acceptable Login and Password can be obtained at myPay FAQs.

    If you encounter problems with your Login and/or Password or technical issues using myPay, contact the DFAS Centralized Customer Support Unit toll-free at 1-888-332-7411. This support line is available Monday through Friday, 8:00 A.M. to 5:00 P.M. Eastern Standard Time. They can provide assistance on how to use the options available to you in myPay. They will also provide support for establishing and changing your Login and/or Password.

  • Q: Employment And Income Verification – Use TALX – The Work Number®


    The Work Number® is an automated system that provides proof of employment and income to verifiers. Workforce Solutions is widely known and used by over 50,000 entities including most major financial institutions, mortgage lenders, leasing companies, and private corporations to verify employment and income status of employees.  The system provides a secure way for verifiers to obtain your employment information and is available 24 hours a day, 7 days a week. 

    Before your information can be released to a verifier, you must give your authorization.   NIH employees can use The Work Number® in two easy steps:

    1. Authorize the verification by completing the verifier's (lender, bank, etc.) authorization form.   If the verifier needs to verify your salary, you must create a salary key in The Work Number® system to provide to the verifier.  When you access the system as an employee, you will be asked to enter a User ID and a PIN.
    • Go to Workforce Solutions –The Work Number® or call 1-800-367-5690
    • If using the on-line system, click on “Sign-up” and then click on “View My Data.”
    • Your employer is Health and Human Services.
    • Your user ID is your full SSN.
    • Your initial PIN is the last four digits of your SSN + your full birth year (Example: 12341953).
    1. Provide the verifier with:
    • or 1-800-367-5690
    • HHS Employer Code: 14775
    • Salary Key (if needed) (A salary key is a six-digit electronic signature created by the employee that is good for a one time use by a verifier.)

    If you need assistance with The Work Number® system, call 1-800-367-5690.

  • Q: I am already enrolled in Basic and Options A and B under FEGLI. Can I elect Option C now?


    Yes.  Legally married same-sex spouses and children of legal same-sex marriages are now eligible family members, so you may add coverage for them under Option C.  The Option C coverage can only be elected during an Open Season or if you have a Qualifying Life Event.  

  • Q: May I decrease or cancel my FEGLI coverage?


    Yes.  Enrollees may decrease or cancel their coverage at any time.  However, there are only certain instances in which you may enroll.

  • Q: Will employees on “leave restrictions” be allowed to apply and receive donations from the Leave Bank?


    The Leave Bank Office will consult with the Employee Relations Specialist and make determinations on an individual basis.

  • Q: Can I donate sick leave to the Leave Bank?


    No. By law, sick leave cannot be donated to a Leave Bank or a recipient of the VLTP.

  • Q: Can I change my mind after I have donated leave to the Leave Bank and request to have my leave returned?


    No. By law, donations to a Leave Bank or to a Leave Recipient cannot be returned to the donor after the donation has been processed.

  • Q: Who is considered a family member for Leave Bank purposes?


    A family member means an individual with any of the following relationships to the employee:

    • Spouse, and parents thereof;
    • Sons and daughters, and spouses thereof;
    • Parents, and spouses thereof;
    • Grandparents and grandchildren, and spouses thereof;
    • Domestic partner and parents thereof, including domestic parents of any individual in 2 through 5 of this definition; and
    • Any individual related by blood or affinity whose close association with the employee is the equivalent of a family relationship.
  • Q: What happens to my Leave Bank membership if I resign, retire, or transfer, etc.?


    Membership is automatically cancelled when an employee resigns, retires, transfers to another Federal agency, or dies. The cancellation is effective on the date of the action. There is no refund of the membership contribution or leave donation.

  • Q: What is the difference between the Leave Bank and the VLTP?


    Both are leave sharing programs that depend on generous annual leave donations to provide paid leave to employees experiencing a personal and/or family medical emergency.  The primary difference is that the VLTP requires a direct donation from the donor to the recipient; whereas, in the Leave Bank Program, donations go into the bank and are distributed by the Leave Bank Board.

  • Q: How and when can I cancel my Leave Bank membership?


    You may opt out for the upcoming membership year during the annual open enrollment period using ITAS.

  • Q: Why do we need a Leave Bank in addition to the VLTP?


    Under the VLTP, employees in need of leave must rely on friends and co-workers to donate annual leave.  Should these requests for donations go unanswered, the Leave Bank is available. Under the Leave Bank, a reserve of leave hours is available to all Leave Bank members who are approved to be a leave recipient. Some employees choose the Leave Bank because it does not disclose medical emergencies.

  • Q: What period of time is covered by joining the Leave Bank during the open enrollment period?


    One leave year, which starts with pay period one of the upcoming leave year and ends with the last pay period of the applicable leave year. If a new employee joins during his/her individual enrollment period, the membership will follow the entry on duty date through the last day of the last pay period of that year.

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