The late great poet Maya Angelou once said, "I have learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." At NIH, we feel the same way. Whether you are a Travel Planner, Acquisitions Professional, Administrative Officer, Grants Specialist, Clinical Center Staff, HR Professional, and others who interface with external stakeholders or internal customers/colleagues. Come learn how to better use a tool that is in your possession already.
• Learn what creates an exceptional customer experience and identify the benefits of great customer experiences. Recognize the importance of an optimistic attitude when offering service.
• Explore the three-levels of customer satisfaction, 7 standards of service excellence and recognize barriers to an exceptional customer experiences.
• Adapt to specific customer personality challenge and learn techniques for dealing with angry or upset customers.
This course is available to all NIH employees.