Client Services Division (CSD)

Areas of responsibility

  • Core HR advice, operational functions and services (in the areas of strategic recruitment, staffing, delegated examining, position classification, and Commissioned Corps) to NIH employees
  • Serves as the first and primary point of contact for IC managers, supervisors, and employees in the delivery of HR operational services
  • Interfaces with staff of the other OHR Divisions to provide for a full range of HR operational services to the ICs.

Structure

CSD is comprised of ten Operations Branches and seven Internal Operations Oversight Branches:

Operations Branches

The Operations Branches are the first point of contact for IC program managers and employees on the following issues:

  • Recruitment and Placement
  • Pay Setting
  • Position Classification
  • Position Management
  • Compensation

Internal Operations Oversight Branch (IOOB)

The IOOB provides core HR advice to NIH employees:

  • Brands NIH and recruits for passive candidates through social media, career events, and partnering with colleges and universities
  • Responds to oversight requests and develops internal standard operating procedures
  • Provides quality and consistent reviews of requested special incentive awards
  • Assesses the efficiency and effectiveness of CSD services
  • Provides internal support to all CSD operations.