Supports organizational goals and objectives in accordance with strategic and/or operations plans.
Key Behaviors
- Develops and writes portions of reports, decisions, contracts, or other action documents to provide support for activities or programs.
- Is aware of organizational and programmatic goals and seeks creative avenues to enhance goal achievement, sharing this information with others at staff/program meetings.
- Considers overall structures, patterns, and cycles in the organization/systems, and uses assessment, analysis, and evaluation methodologies to define metrics and standards of performance.
- Supports the design of customer surveys, analysis of results, and action planning to address results of surveys.
- Participates in development of business and operational planning documents for integration with overall strategic planning processes.
- Utilizes processes, tools, and/or formal mechanisms to effectively monitor and manage results.
- Incorporates new processes and procedures into annual plans.
- Identifies strengths, weaknesses, opportunities and threats (SWOT) in support of strategic planning process.
- Provides advice and guidance to resolve, implement or manage program or policy issues that involve areas of uncertainty in approach or methodology.
- Streamlines operations for maximum efficiency, automation and effectiveness where appropriate.
- Conducts internal audits (i.e., gathers information, identifies strengths and weaknesses) and provides recommendations to establish new processes.
- Gathers key information essential to the planning process (e.g., internal information, benchmarking information, stakeholder input).
- Incorporates an awareness of current and future management directives, required functional and technical expertise, resource requirements, and targeted stakeholders into annual plans.
Developmental opportunities for this competency are available from the NIH Training Center.