We receive a wide variety of cases. In order to gather facts in an objective and thorough manner, inquiries can take several weeks. 

Many factors contribute to the time it takes to complete an inquiry, including:

• obtaining statements from multiple staff members
• scheduling interviews with multiple staff members
• analyzing all the information collected
• coordinating with management and stakeholders on next steps

We understand the process may be stressful.  However, please keep in mind that your communication with others, including Civil Program staff, throughout this process will be considered in the findings and maintained as part of the case file