Process Management

Develops and monitors processes and organizes resources to achieve desired results.

Key Behaviors
  • Analyzes business processes to identify process owners, cycle time, variations, bottlenecks, and redundancies to support streamlining and other business improvements.
  • Evaluates efficiency and effectiveness of resources utilization and results accomplishment.
  • Establishes clear, well-defined processes necessary to achieve the desired outcomes.
  • Organizes people and activities to accomplish results.
  • Identifies and addresses process problems promptly and follows through to ensure that corrective or recommended process updates are effectively implemented.
  • Delineates complex processes into more simple tasks and functions.
  • Creates an effective work flow that effectively coordinates and integrates tasks and functions.
  • Identifies and takes advantage of opportunities to accomplish multiple objectives and obtain synergies through process development and management.
  • Effectively communicates and coordinates with other stakeholders in the process.
  • Understands the various approaches for mapping the workflow of business processes to outline steps users follow and to develop a baseline for improvements or reengineering.
  • Serves customers by developing and maintaining SOPs and other policy/procedure guidelines that foster continuity of operations and organizational resilience.

Developmental opportunities for this competency are available from the NIH Training Center.