Problem Solving

Identifies problems and uses logic, judgment, and data to evaluate alternatives and recommend solutions to achieve the desired organizational goal or outcome.

Key Behaviors
  • Uses a logical method for organizing and analyzing information.
  • Coordinates with others within his/her network, subject-matter experts and /or additional senior staff to interpret administrative policies, offer advice and solve related problems.
  • Identifies and evaluates problems and possible causes to determine root causes and impacts.
  • Generates solutions, taking into consideration political, organizational and individual realities.
  • Identifies options for solving a problem and evaluates the relative strengths and weaknesses of each option.
  • Uses expertise in policies and procedures to identify problems, and makes recommendations for addressing these via communication, job aids, training, etc.
  • Researches issues thoroughly. Does not jump to quick conclusions or formulate opinions based on incorrect assumptions, or inaccurate/incomplete information.

Developmental opportunities for this competency are available from the NIH Training Center.