Managing Programs and Projects

Implements, participates in and evaluates the results of programs, projects, cases or processes, and manages related resources, personnel and activities to successful completion.

Key Behaviors
  • Provides leadership and creative solutions to program planning and problem solving.
  • Uses expertise to provide action-planning and recommendations around findings from evaluations of projects or programs.
  • Uses a collaborative process to assess, recommend, plan for and provide applicable support and services from the initial request until the action is completed.
  • Provides periodic, ongoing feedback to customers/stakeholders to ensure an awareness of where actions are in the process.
  • Partners with other relevant stakeholders to initiate, coordinate, and ensure proactive and timely resolution of each action requested by program staff.
  • Serves as an advocate for the customer while ensuring that all actions are consistent with Federal and NIH policies and procedures.
  • Monitors project effectiveness and reports to leadership and other relevant parties on status and results.
  • Identifies issues and problems promptly, and manages them to resolution, elevating those that require leadership attention.
  • Answers and/or researches project-related questions.
  • Identifies key stakeholders in a project and effectively communicates and coordinates with stakeholders and other affected parties.
  • Establishes clear processes and identifies the objectives and measures for success necessary to achieve the desired outcomes.
  • Develops approaches to ensure program or project outputs meet quality standards.
  • Adheres to policies and procedures, including timeframes, for all milestones and requirements.
  • Holds responsibility over regular meetings for relevant working groups or programs, including preparation for and leading meetings.
  • Develops and manages the scope of a program or project (e.g., objectives, team, tasks, deliverables, timelines, hours, costs).
  • Evaluates results and performance, and recommends changes to programs, projects, policies, procedures, approaches, processes, forms, documents, and other areas (e.g., resource assignments) to increase effectiveness.

Developmental opportunities for this competency are available from the NIH Training Center.