External and Organizational Awareness

Identifies and understands how internal and external issues (e.g., economic, political, social trends) impact the work of the organization.

Key Behaviors
  • Demonstrates an understanding of the organization's functions and responsibilities.
  • Considers organization's capabilities, mission, vision, values, and strategic goals and objectives in work efforts.
  • Knows capabilities, capacities and constraints of the organization.
  • Reviews external information and news to learn about political and social issues that might affect the organization.
  • Identifies individuals who have the technical expertise to respond to inquiries on specific topics.
  • Knows both when and how to effectively escalate issues that warrant immediate attention.
  • Uses discretion when handling sensitive matters/content.
  • Demonstrates an understanding of the interrelationships of foreign and domestic agencies and governments.
  • Identifies opportunities based on unique cultural needs.
  • Keeps current on formal and informal reporting relationships.

Developmental opportunities for this competency are available from the NIH Training Center.