Conflict Resolution

Uses a variety of approaches to manage and resolve concerns, disagreement, and conflict.

Key Behaviors
  • Invites others to express their points of view.
  • Identifies and takes steps to prevent potential situations that could result in unpleasant confrontations.
  • Expresses disagreements in a way that does not attack or disparage others.
  • Helps uncover underlying and unstated issues causing the conflict.
  • Brings disagreements into the open and addresses them.
  • Knows when to compromise and when to stand firm.
  • Expands areas of agreement and narrows areas of disagreement.
  • Facilitates the development of creative solutions to conflict.
  • Identifies the truth in criticisms.

Developmental opportunities for this competency are available from the NIH Training Center.