Delivers clear, effective communication and takes responsibility for understanding others.

Key Behaviors
  • Utilizes skill in presenting information, analysis, ideas and positions in a clear, succinct, accurate, convincing manner, as is appropriate with the audience.
  • Organizes, expresses, and communicates ideas clearly in writing.
  • Listens actively; asks clarifying questions and summarizes or paraphrases what others have said to verify understanding.
  • Ensures that regular communication occurs based on the needs of the work, the individual, management or the situation.
  • Uses analogies, visuals, and other techniques to tailor communications to specific audiences.
  • Clearly and effectively conveys information verbally.
  • Asks appropriate questions.
  • Identifies and uses effective communication channels and methods (e.g., presentations, electronic dissemination, social media).

Developmental opportunities for this competency are available from the NIH Training Center.