Communicate and Listen

Effectively present and receive information and concepts, in both written and oral formats. Actively listen to ensure understanding.

Key Behaviors
  • Presents, defends and negotiates sensitive and complex issues at senior levels.
  • Makes clear, concise and convincing oral presentations to individuals or groups.
  • Expresses facts and ideas in writing in a clear, concise, convincing and organized manner.
  • Explains complex issues in understandable terms.
  • Listens effectively and clarifies information as needed.
  • Identifies and obtains input from key stakeholders representing the entire spectrum of important opinions and demonstrates an understanding of the range of important perspectives when formulating policies, plans or initiatives.
  • Formulates informed questions reflecting full understanding of what another person has said.

Developmental opportunities for this competency are available from the NIH Training Center.