Change Management

Understands the need for change and helps plan for and accommodate it as creatively and positively as possible.

Key Behaviors
  • Recognizes and plans for challenges associated with undertaking business process redesign and change management efforts.
  • Proposes new approaches, methods, and technologies.
  • Uses state-of-the-art resources and employs technology to assist self and organization in work activities.
  • Assesses the readiness for change of people and organizations prior to implementing any change activities.
  • Considers overall structures, patterns and cycles in the organization/systems, and uses assessment, analysis and evaluation methodologies to define metrics and standards of performance.
  • Assesses mission achievements, change implementation, behavioral change, evidence of learning, and employee reactions/responses.
  • Is flexible and open to new ideas and encourages others to value change.
  • Seeks out ways to employ technology to achieve mission and improve organizational and individual performance.

Developmental opportunities for this competency are available from the NIH Training Center.