Email - the quickest communication that is often interpreted differently. Managing challenging emails in the workplace requires a combination of interpersonal communication skills, self-awareness, and organizational understanding. Participate in this interactive half-day class to identify and address the top five email frustrations. Staff from the NIH Office of the Ombudsman use their expertise in communication, conflict resolution, and organizational dynamics to help individuals and groups identify and resolve underlying causes of conflict and will provide you with tools to communicate effectively and appropriately via email.
Please Note: This class focuses on sending or receiving challenging emails and is not intended to improve general writing skills. If you would like to improve your writing skills, please consider the Writing Skills for NIH Employees
class.
- Identify email best practices
- Recognize problematic emails from real-life scenarios and learn how to respond
- Practice effective email communication that gets a response, conveys the desired tone, or communications emotions effectively
- Develop strategies to manage and deescalate email conflict
Audience
All NIH Employees