To be successful at work, leaders, managers and staff need a mixture of intelligence, technical skills and emotional intelligence (EQ). We readily acknowledge that intelligence and technical skills are important, but often overlook the importance of EQ. Research shows that knowing how to manage oneself and how to interact successfully with other people is a key component for success at every level in an organization. Emotional intelligence can be developed. In this two-day course, you will improve your awareness and ability to manage the “human side” of superior performance and understand the impact EQ has on the workplace.