Job Posting: Lead IT Specialist (CustSpt)

Summary

Join the NIH's Clinical Center as a Lead IT Specialist and help power the technology that supports world-class clinical research and patient care. Lead a skilled support team, drive impactful IT initiatives, solve complex technical challenges, and shape customer-focused technology solutions across a dynamic healthcare and research environment. This role offers leadership, innovation, and the opportunity to make a meaningful mission-driven impact.

Duties

Provide technical support to customers who need advice, assistance, and training in applying hardware and software systems. Manage special projects that have a significant impact on the delivery of customer support services; e.g., infrastructure or work force relocation. Lead IT systems development projects from design to support, including developing plans and schedules, estimating resource requirements, defining milestones and deliverables, monitoring activities, evaluating and reporting on accomplishments, and defining post-implementation support requirements. Resolve the most difficult customer support requests involving integration or configuration related issues and supports systems involving a wide variety of different platforms, operating systems, applications, and desktop configurations. Responsible for research and analysis on new PC/workstation equipment, software, and/or communications to ensure network compatibility and perform planning, design and integration of system views as they relate to compatibility. Evaluate specifications and features of new products, performing product comparisons, feasibility and cost benefit analyses, and performance and compatibility testing, and make recommendations for future implementation to management. Research, evaluate, and provide feedback on problematic trends and patterns in customer support requirements.

Who Can Apply