Managing Conflict and Difficult Conversations
The language we use and the conversations we have are key causal elements that influence virtually everything we do and every result we achieve. As a participant in this course, you will learn how to hold intentional conversations that dramatically improve your relationships and lead to better outcomes with colleagues, peers, supervisors and direct reports. You will also explore how to craft conversations that are fact-based, minimize defensiveness, and promote greater understanding. This course will provide you with the core communication skills used by high performing senior leaders in business and government.
- Use communication to build connection and establish trust.
- Demonstrate competence through confident, clear communication.
- Work through conflict with effective communication.
- Attend to the time-basis of conversation in order to move from past-focused analysis to forward-looking discussions that lead to immediate action.
- Make complete requests that lead to more consistent and higher quality results.
- Understand the importance of negotiation in building trust and increasing accountability within the organization and how to negotiate agreements.
- Be effective when having difficult conversations.
All NIH Employees