Managing Conflict and Challenging Conversations

Course ID: 

This session will provide you with science-based and experientially-tested techniques to deescalate destructive confrontational situations and other misunderstandings at work. Opportunities to effectively manage behavioral triggers are explored, along with the means to help others to appropriately regulate their intensity. These models, concepts, and behaviors can be readily applied both inside and outside of the workplace. You’ll have the opportunity to practice these skills in a highly engaging and supportive atmosphere.

Key Topics: 
  • Explore the differences between productive conflict and unhealthy confrontations.
  • Build the skills necessary to convert potentially volatile interactions into constructive engagements.
  • Examine the role of conflict in team dynamics and opportunities for both leaders and individual contributors to intervene effectively.


The target audience for this course is all NIH Employees.

Course Offerings
Start Date End Date Location Cancellation Deadline IC Price Register
Tue, 12/10/19, 9:00am Tue, 12/10/19, 4:30pm Building 45 - Natcher Conference Center 45 Center Drive - Room 1014 (NT1) Tue, 11/19/19 $470