USA Performance FAQs

Is my work automatically saved if I time out?

No, to prevent losing your work, make sure to continuously save! Click the ‘Save’ button on the top ribbon (floppy disk icon) often.
Note: Users logged into USA Performance (USAP) will remain logged into the system for up to 15 minutes of inactivity. The countdown clock can be viewed in the top left tab of the browser. After the clock has counted down to 5 mins, the user will receive a prompt to select more time.

How often do I need to change my USAP password?

Users will be prompted to change their password every 60 days. New passwords cannot match the previous 24 passwords for that user.
Note: The Password Requirements document provides more information on password troubleshooting.

What should I do if I forgot my USA Performance password?

At any time, users can request a new password through the “Forgot Password” link on the log in page. New passwords are sent within 15 minutes of the request (most times almost instantaneously). However, this can only be done once in a 24-hour period. If you initiate “Forgot Password” more than once during a 24-hour period, you will not receive another system generated email notification during that 24-hour period. Users should double check their spam/junk folder for the initial system generated email with the temporary password.

What should I do if my USAP account is locked?

If a user enters the wrong password 3 times in a row, their account is locked for 30 minutes. After 30 minutes, the user may access USAP with their most current password. Users can either wait 30 minutes and try again or request a new password by clicking the “Forgot Password” button.

How do I adjust items on the screen that appear too small/large?

Check the zoom level in your browser. Often you can adjust the screen size either up or down. In Internet Explorer, look for the View option across the top menu bar, then go down to Zoom and adjust the screen display either up or down. In addition, check the browser Text Size setting. Most webpages are designed for viewing with a Text Size of Medium. If the Text Size is set to Larger or Largest, text may run off the bottom of the screen and not appear visible.

Can I copy and paste text into the performance requirements?

Yes, you can copy/paste into the performance requirements. It works best if you use unformatted text. You can highlight, underline, bold, and add rich text formatting within the system.

Is there a Help Desk specifically for USA Performance?

Yes; you can access access the Help Desk through the Resources tab at the top of the screen, or by emailing Additional information is available on the User Resources and Training page.

Can proxies add themselves for an executive?

No, the Executive will need to add their Proxy/ies.

Will Proxies have the same dashboard view as the supervisor?

The Proxy user may see tasks for the Executive they are acting as. Proxies may not sign the plan on behalf of the Executive.

Is Personally Identifiable Information (PII) allowed in the notes or documents uploaded to the performance plans?

Don't put PII in the performance plan, notes, or uploaded documents. The user profile has a field for SSNs entry, but they appear as black dots; users don't have access to that SSN.

What are the system requirements?

The following browsers are tested and compatible with USA Performance:
  • Internet Explorer (IE) 10 or higher,
  • Google Chrome version 39 or higher.

Mac user: USA Performance is only accessible using Google Chrome or Internet Explorer.

Can an Executive or Proxy draft their initial performance plan and save it for their rating official to sign?


Is the Rating Official notified when a plan is ready for signature?

The Rating Official will not receive a notification that the plan is ready to sign; the Executive must inform the Rating Official after the plan is finished. The Executive will receive an email notification from the system after the Rating Official signs.

Is USA Performance 508 complaint?


Must an Executive add their own Proxy?

Yes, the Executive must “add” their Proxy.

How do I add a Proxy if they're not available in the system?

If a Proxy isn’t listed, the Executive should contact Carmen Garcia or Megan Goetz.

Can I copy a performance plan once it's created in USAP?

Yes, you will have the ability to copy your performance plan. Next October (Fiscal Year 2020), USAP will give you the option to either copy the performance plan to the new FY or create a new performance plan.

Are there character limits in USAP?

Currently, there are no character limits in USAP. While the system doesn't limit the numbers of characters for each section, it's important that users adhere to the Appraisal Plan Character Limitations.

Can signatures be removed?

Yes, once a plan is signed by the Executive and/or the Rating Official, signatures must be removed before changes can be made to the plan. To remove a signature from a plan, select the "Remove" button that appears next to your signature. Removing a signature will also remove other's signatures.

Can I upload documents in USAP?

Documents can be uploaded at any time during the performance appraisal period by the Executive or Rating Official. Additional documents may include:
  • Self-Accomplishments
  • Supporting Documents
  • Interim/Detail Performance Feedback
  • Letter of Recommendation
  • 360 Report, Awards
  • Addendum to Self-Assessment
  • Or other documents

What should I do if I accidentally checked an Appointment Type (CA, NC, LT/LE) box?

At this time, once a selection has been made in the appointment type section, you will not be able to deselect, only change the selection.  However, there are a couple of work-arounds:
  1. You can enter a note in Section 8 referencing the appointment type section that a selection was made in error and to disregard the selection, or...
  2. You can close the plan and make a new one.

Overview of USA Performance

USA Performance Help

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