Frequently Asked Questions: Onboarding Manager

In Onboarding Manager, after I click “Review & Submit”, a new window opens with a PDF copy of the form, however, there is no sign or submit buttons displayed. How should I submit my forms?

In order for the sign and submit buttons to display at the bottom of the form, you must ensure that your web browser and Adobe settings are set to display the PDF copy of the form in the same window.  You can check your settings by following the steps below:

Internet Explorer

  • Open a browser window and click on Tools
  • Click Internet Options
  • Click Advance
  • Click Browsing
  • Verify that “Reuse Windows” is unchecked

Adobe

  • Open an Adobe window and click on Edit
  • Click Preferences
  • Click Internet
  • Verify that “Display PDF in Browser” is checked

If you still encounter issues after verifying that your browser and Adobe settings are set properly, contact your HR Contact for assistance.

Do I need to print out my completed forms from Onboarding Manager? How do I do this?

Only certain forms should be printed and brought to orientation.  Refer to the Invitation email that you received for a list of forms that will need to be printed and turned in at New Employee Orientation.  To print forms, hover over the form and click on the “Print” icon.

Do I need to notify someone when I have completed and/or submitted my assigned forms using Onboarding Manager?

Yes.  Notify your HR Contact once you have completed the OF-306, and again when you have completed the remaining assigned forms.  

I have finished the questionnaire in Onboarding Manager, but on the Assignments page it indicates one of my forms is “Incomplete”. How do I complete the missing information?

If you have a form in “Incomplete” status, you have not fully completed the questionnaire.  By clicking on the “Incomplete” or “Complete Questionnaire” links, you are taken back to the portion of the questionnaire which needs to be completed.  Once you have completed this, click on the Assignments link to return back to the forms page.

Do I need to sign the OF-306 Declaration of Federal Employment form twice?

Yes.  The process of the OF-306 is different from the rest of the forms.  Once you have completed the OF-306 and signed/submitted it the first time, notify your HR Contact.  Your HR Contact will review the form and send it back to you.  Print the OF-306 and bring it to orientation to sign the form a second time as the appointee.

I was locked out of my account in the Onboarding Manager system. What do I do?

If you are locked out of your account, contact the HR contact who sent you the forms. They will unlock your account, and then you may login using your original username/password or reset your password. 

I forgot my password to the Onboarding Manager system. How do I retrieve this information?

If you forgot your password, enter your username and then click on the "Forgot Password" link.  You will be asked to answer the secret question that you created when you first set up your account.  A Confirmation page will load saying that your password was successfully retrieved and you will receive an email with a temporary password.  You will need to login with this temporary password and then set up a new password.

I forgot my username to the Onboarding Manager system, how do I retrieve this information?

After you verify your credentials, you will receive an email with the subject line “Welcome to Onboarding Manager”, which will contain your username.  If you forgot your username, you should contact your HR Contact to have your username emailed to you. 

When I attempt to log into Onboarding Manager, it says that my user ID does not exist. What should I do?

Verify that you are accessing the New Hire Login page.  You will see "Welcome to Onboarding Manager - New Hire Access" at the top of the page.  If you are still unable to access the system, notify your HR Contact.

What do I do if my legal name is listed incorrectly in Onboarding Manager?

Upon initial login, you will be asked to verify your legal name and social security number. Once you have verified these fields, they become uneditable.  You will need to contact the HR Contact listed in the “Onboarding Invitation” email in order to have your full legal name and/or social security number updated in the system.