FAQ: Benefits News

Pre-Retirement Workshop (FERS)

Class Dates: See Schedule
Event: Pre-Retirement Workshop (FERS)

Pre-Retirement Workshop (CSRS)

Class Dates: See Schedule
Event: Pre-Retirement Workshop (CSRS)

Mid-Career Financial Planning for Retirement Workshop

Class Dates: See Schedule
Event: Mid-Career Financial Planning for Retirement Workshop

Retirement Refresher Workshop

Class Dates: See Schedule
Event: Retirement Refresher Workshop

You can find a wealth of pay and leave information on our website. Additionally, you can find information on the most frequently asked payroll questions.

Your contact in the Benefits and Payroll Liaison Branch will be able to help you with a variety of issues pertaining to the health and life insurance programs, designating beneficiaries, the Thrift Savings Plan (TSP), calculating your retirement annuity estimate, working with you to pay a redeposit for prior civilian service if you previously withdrew your retirement funds, paying a deposit for prior civilian or military service for which retirement deductions were not withheld, etc. To find your benefits contact, review our list of contacts. In addition, the Retirement & Employee Benefits Branch (REBB) website has an abundance of information regarding your Federal benefits. Don’t forget to check out the Benefits FAQs.

Human resource topics not related to your benefits are normally handled by your Client Services Division HR Representative.

It is very important to have access to your myPay account so that you can view your Leave and Earnings Statement (LES) each pay day to verify that the correct deductions are being withheld and that your leave balances on your LES match the balances in ITAS. You must also use myPay to make changes to your home address, TSP contributions, direct deposit of pay, allotments, Federal tax withholdings, and Open Season health benefits elections. Additionally, some state tax withholdings must be made via myPay. If you move to or from Maryland, you must complete a state tax form for your new state and submit it to the Final Authorizers Unit for processing. However, for movement between other states and/or the District, you must use myPay.

To access the system, you will need your Login and Password. If you have forgotten your Login or Password, click the "Forgot Your Login ID?" or "Forgot or Need a Password?" link on the left side of the myPay screen. Using this method, your Password can be e-mailed to you if you pre-registered your e-mail address, or it can be mailed to your current home address of record within 7 to 10 business days.

A second option for requesting a Password is to send a fax to 216-367-3549. You will need to include in your request your name, SSN, a daytime phone number, a copy of your NIH ID Card, and you must sign the fax. Upon receiving your fax, the Defense Finance & Accounting Service (DFAS) will reset your Password using a temporary Password. Your temporary Password will be 8 numbers, the last 4 numbers of your SSN twice. You will not receive a notice from DFAS that your Password has been reset. Simply wait at least two business days before logging into myPay to use your temporary Password. Upon logging in, you will be prompted to reset your Password. Information pertaining to establishing an acceptable Login and Password can be obtained at myPay FAQs.

If you encounter problems with your Login and/or Password or technical issues using myPay, contact the DFAS Centralized Customer Support Unit toll-free at 1-888-332-7411. This support line is available Monday through Friday, 8:00 A.M. to 5:00 P.M. Eastern Standard Time. They can provide assistance on how to use the options available to you in myPay. They will also provide support for establishing and changing your Login and/or Password.

TALX The Work Number is an automated system that provides proof of employment and income to verifiers. Workforce Solutions is widely known and used by over 50,000 entities including most major financial institutions, mortgage lenders, leasing companies, and private corporations to verify employment and income status of employees.  The system provides a secure way for verifiers to obtain your employment information and is available 24 hours a day, 7 days a week. TALX The Work Number® only provides employment and income verification for current civilian federal employees (not Fellows or Commission Corps). If you are a Fellow, please contact the appropriate supervisor or Program Office for verification.  Former employees may review the benefits page for Former Employees.