Office Administration

Applies knowledge of support principles, practices, policies and processes to ensure effective and efficient administrative operations.

Key Behaviors:

  • Structures and organizes administrative work to promote the efficient operation of the office.
  • Prepares and/or updates reports, correspondence and other documents.
  • Manages correspondence and communicates organizational information to appropriate parties as required.
  • Gathers, organizes, maintains and archives data, information and records manually and through computer-based applications systematically (alphabetically, chronologically, by subject, etc.).
  • Manages office/facility repositories and record keeping systems for storage, tracking, internal control, and retrieval of information and materials.
  • Resolves administrative issues by deducing appropriate avenues of inquiry or sources of information.

Developmental opportunities for this competency are available from the NIH Training Center.