EEO Complaint Procedures and Alternative Dispute Resolution (ADR)

Demonstrates and applies knowledge and understanding of the Federal sector EEO complaint process and the use of ADR.

Key Behaviors:

  • Interviews aggrieved individuals and advises them of their EEO rights, responsibilities, and conflict resolution options
  • Communicates allegations of discrimination to managers, supervisors, and employees and offers alternatives for resolving complaints
  • Conducts pre-complaint counseling and produces an adequate counseling report within the regulated timelines
  • Provides competent guidance and assistance on a variety of EEO matters and reports using accurate information and knowledge
  • Collects, analyzes, and prepares accurate records using complaint data related to allegations of discrimination
  • Adjudicates Federal Sector EEO complaints in accordance with Federal laws, regulations and practices

Developmental opportunities for this competency are available from the NIH Training Center.