Conflict Resolution

Uses a variety of approaches to manage and resolve concerns, disagreement, and conflict.

Key Behaviors:

  • Invites others to express their points of view
  • Identifies and takes steps to prevent potential situations that could result in unpleasant confrontations
  • Expresses disagreements in a way that does not attack or disparage others
  • Helps uncover underlying and unstated issues causing the conflict
  • Brings disagreements into the open and addresses them
  • Expands areas of agreement and narrows areas of disagreement
  • Facilitates the development of creative solutions to conflict
  • Identifies the truth in criticisms
  • Knows when to compromise and when to stand firm

Developmental opportunities for this competency are available from the NIH Training Center.